Statutory Declaration. This document is an electronic record published in accordance with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Welcome to the Terms of Use for the website (https://bowbowkitchen.com/) (“Website”), which is owned and controlled by Wizzsharks Consulting LLP, operating under the brand name Bow Bow Kitchen (“Terms”).
Wizzsharks Consulting LLP is a limited liability partnership registered in India, operating as a pet food brand offering freshly prepared and packaged food for pets, with its registered office at A-215, SLV Central Park, Bidare Agrahara, Bandapura, Bangalore 560067, Karnataka, India (hereinafter referred to as “Company”, “we”, “us”, “our” or similar).
Unless we link to a different policy or state otherwise, these Terms apply to all visitors and customers of the Website (hereinafter referred to as “you”, “your”, or similar). Your use of the Website will be subject to these Terms, which we may update from time to time.
Please read these Terms carefully before using the Website. By accessing the Website in any way — including browsing, using any information, or submitting information to us — you agree to and are bound by these Terms. The content of this Website is for your general information and use only.
These Terms shall be read in conjunction with our Privacy Policyand any other related policy published on the Website from time to time, and together they form a valid and legally binding agreement between the Company and you in connection with your access, usage, or visit of the Website (“Agreement”). If you do not agree with these Terms (in whole or in part), you are requested to immediately cease using the Website.
Your continued use of the Website shall be deemed as your continuous acceptance of these Terms or any amended provisions thereof. We reserve the right, at our sole discretion, to change, update, modify, add, or remove portions of these Terms at any time. Any such change shall be effective immediately upon being posted on this Website. It is your responsibility to check these Terms periodically for changes. We also reserve the right to restrict access to some parts of this Website or the Website entirely.
01Limited License to Use the Website
All contents on the Website are the exclusive property of the Company except third-party content. The software, text, images, graphics, trademarks, logos, products, user interfaces, video, and audio used on the Website belong to or are licensed to the Company or its subsidiaries or affiliates. No material from the Website may be copied, modified, reproduced, republished, uploaded, transmitted, posted, or distributed in any form without prior written permission from the Company. All rights not expressly granted herein are reserved. Unauthorised use of the materials appearing on the Website may violate copyright, trademark, and other applicable laws, and could result in criminal or civil penalties.
You are granted a non-exclusive, non-transferable, limited right to access the Website for your own private, non-commercial, informational purposes only, and to avail the services provided by the Company on the Website.
02Orders, Pricing, and Promotions
The listing of pet food products and related offerings on the Website is merely an ‘invitation to offer’. By placing an order, you make a binding offer to the Company to purchase such products. We retain the right to accept or decline any offer due to product unavailability, inaccuracies in pricing, or any other reason.
In compliance with applicable laws, we obtain your explicit and affirmative consent prior to finalising any purchase. We strictly prohibit the use of pre-ticked boxes or automatic selection mechanisms to capture user consent.
The total price of any product is displayed as a single figure on the checkout page, accompanied by a complete price breakup showing the base price, all applicable taxes, packaging charges, and delivery fees.
Discount codes are applicable to specified purchases only. Strictly one discount code is permissible per order. Discount codes cannot be applied retroactively.
In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any such orders, even if the order has been confirmed and your payment processed. If charged, we will promptly issue a refund or credit to your account.
03Delivery, Shipping, Returns, and Cancellations
The Company partners with third-party logistics service providers to facilitate delivery. You will be provided with a unique tracking number upon order confirmation. The title and risk of all products ordered by you shall pass to you strictly upon successful physical delivery of the purchased products to your specified address.
You may request to cancel an order within twenty-four (24) hours from the time it was placed, provided the order has not yet been processed or dispatched. We cannot cancel orders that have already been processed or are out for delivery.
We shall not refuse to take back goods or withhold refunds if the products delivered are defective, deficient, spurious, or delivered later than the stated schedule. For valid returns involving defective items, the Company bears the cost of return shipping.
04Pet Food & Product Disclaimers
All product descriptions, nutritional information, ingredient details, and blog content provided on the Website are for informational purposes only and are not intended to provide diagnosis, treatment, or veterinary medical advice. We are not liable for any consequence arising from your reliance on such information.
Always consult your local veterinarian before making dietary changes for your pet, especially if your pet has a known health condition, allergy, or dietary restriction.
Portion size guides and breed-based recommendations, if any, provided on the Website are approximate. It is the customer’s responsibility to assess suitability of any product for their specific pet before purchase.
05Use of this Website & User Conduct
Your use of this Website and any dispute arising out of such use is subject to applicable laws. When you visit and/or use this Website, you agree to use it exclusively for purposes permitted by the Company and all applicable laws, statutes, rules, regulations, notifications, and guidelines. You agree not to:
- Access or attempt to access this Website through any automated means, including but not limited to scripts or web crawlers.
- Engage in any activity that disrupts or interferes with the Website or its services.
- Scrape, duplicate, reproduce, copy, republish, license, sell, trade, or resell any part of the Website for any purpose.
- Divert or attempt to divert the Company’s visitors or customers to another platform.
- Share any information with us that is misleading, inaccurate, fake, false, or belongs to another person; does not adhere to applicable law (including obscene or paedophilic content); infringes any proprietary rights; impersonates another person; or contains software viruses.
By submitting reviews, feedback, or uploading photos of your pets with our products (including tagging our official social media handles), you grant the Company a non-exclusive, perpetual, irrevocable, and royalty-free licence to use such content for marketing and promotional purposes.
We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. We reserve the right to recover the cost of goods, collection charges, and reasonable legal fees from persons using the Website fraudulently.
06Contact Us & Communications (DND Override)
You may contact us by providing your name, email address, and mobile number through the contact form on the Website or by writing to us directly. You agree to provide true, accurate, current, and complete information at all times.
Communications: By using the Website and registering an account, you expressly authorise the Company to contact you via email, phone call, SMS, or WhatsApp regarding your account activity, transactional updates, and promotional offers. You agree that irrespective of your registration under the National Do Not Call Registry (DND / DNC / NCPR), you authorise us to contact you for these purposes.
Data Deletion: If you wish to delete your personally identifiable information previously submitted to us, you may do so by sending a request to thebowbowkitchen@gmail.com. We reserve the right to delete, restrict, suspend, or terminate your identifiable information at any time and for any reason, in accordance with our Privacy Policy.
07Representations and Warranties
You represent and warrant that: you are legally competent and authorised to enter into these Terms; the information you provide is true, accurate, and complete; and your use of the Website will not violate any applicable law.
08Links to Third-Party Websites
This Website may contain links to independent third-party websites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under the Company’s control, and the Company is not responsible for and does not endorse the content of such Linked Sites. You acknowledge and agree that your use of any linked website is governed by that third party’s terms of use and privacy policy.
09Violation of the Terms
You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the Website and/or block your future access if we determine that you have violated these Terms. You agree that we will not be liable to you or any third party for such termination of access.
10Disclaimers
The Company does not guarantee that the Website will operate error-free or that the Website and its servers are free of computer viruses or other harmful mechanisms. The Company makes no guarantees regarding the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.
This Website, and all contents herein, are provided on an ‘AS-IS’ basis, without warranties of any kind, either express or implied, including without limitation warranties of title, merchantability, or fitness for a particular purpose. To the fullest extent permitted by law, we hereby expressly disclaim all representations and warranties, express or implied.
11Indemnity
You shall fully indemnify, keep indemnified, defend, and hold harmless the Company and its partners, subsidiaries, affiliates, and their respective officers, directors, agents, and employees (“Indemnified Parties”) from any claim or demand, including reasonable legal fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms, your violation of any applicable law, any rights of a third party, or a breach of this Agreement.
12Limitation of Liability
You acknowledge that your use of this Website is at your sole risk, and that you assume full responsibility for all costs associated with accessing, visiting, or using this Website. The Company shall not be liable for any damages of any kind related to your use of this Website. In no event shall the Indemnified Parties be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.
To the maximum extent permitted by applicable law, the Company’s total cumulative liability to you under these Terms will not exceed the amount paid by you at the time of purchasing the specific product giving rise to the claim.
13General
None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company. Your access to and use of this Website is provided by us as an independent contractor, and the relationship formed is on a principal-to-principal basis. If any clause of this Agreement is deemed invalid, void, or unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses. These Terms set forth the entire understanding and agreement between you and the Company. We collect, store, process, and use your information in accordance with our Privacy Policy.
14Governing Law & Arbitration
This Agreement and all rules and policies contained herein, and any usage of the Website and dealings with the Company, are governed and construed in accordance with the laws of India and are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
If any dispute arises between you and the Company relating to your use of the Website, the dispute shall be referred exclusively to a sole arbitrator who shall be an independent and neutral third party appointed in accordance with the Arbitration & Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language, and the seat of arbitration shall be Bangalore, India. The arbitral award shall be final and binding on the parties.
15Grievance Redressal Mechanism & Ticketing
If you have any questions, complaints, or feedback, you may write to us at thebowbowkitchen@gmail.com.
Ticketing System: Upon lodging a complaint, you will be issued a unique ticket number, allowing you to track the status of your grievance.
Resolution Timeline: We will acknowledge your complaint within forty-eight (48) hours and resolve the dispute within one (1) month (30 days) from the date of receipt.
In accordance with applicable law, please find the details of our Grievance Officer below:
Wizzsharks Consulting LLP (Bow Bow Kitchen)
Miss Meenakshi Kumari
Managing Partner & Grievance / Nodal Officer
Registered Address:
A-215, SLV Central Park, Bidare Agrahara,
Bandapura, Bangalore 560067, Karnataka, India
Email: thebowbowkitchen@gmail.com
Website: https://bowbowkitchen.com
